Support

No. Open the app and watch. The app creates an anonymous guest session by itself, so you can like, save films, follow creators and continue where you left off. We do not ask for your e-mail or name.

Yes. Watching, likes, saving and following creators are free, with no ads and no subscription. Creators pay only for generating films, using credits.

In the app, create an account by entering your e-mail address and accept the Terms of Use. You can create an account if you are at least 16. Then open Pombu Studio. Access is free; you only need credits for generation.

Pombu does not use passwords. Enter your e-mail and we will send you a sign-in code or link. The code is valid for a few minutes. If you do not see the e-mail, check your Spam or Promotions folder and make sure you entered the address correctly.

Credits pay for generation in Pombu Studio: characters, places, frames, voices and video. You buy them in packs through the App Store and see the price before buying. The app shows how many credits a step will use before you start it.

Credits do not expire while Pombu is running. They cannot be transferred to another account or exchanged for money.

No. When you start a generation, credits are only reserved. If it fails, they are returned to you automatically. If you do not see them back, send us the project name and the approximate time.

Purchases are processed by Apple, so you request a refund from Apple at reportaproblem.apple.com. We cannot refund payments ourselves, but we are happy to help with any problem in the app.

Yes. You must hold the rights to everything in the film, including the music, and have the consent of the people who appear in it. Set the category and age rating. If the film contains generated or realistically altered parts, label it.

Open ChatGPT, add the Pombu app and sign in with your Pombu account (confirm in the Pombu app or use the code from your e-mail). ChatGPT can then create your projects, stories, characters and shot lists in Pombu Studio. Step-by-step guide: pombu.com/chatgpt.

Pombu receives only what you send through the Pombu app in ChatGPT, not your other conversations. Anything that costs credits shows the price first and waits for your confirmation. You can disconnect at any time in ChatGPT settings. Details in the Privacy Policy.

An exported film carries the Pombu logo and pombu.com so viewers know where it comes from. Generated films also carry a synthetic content label required by the EU Artificial Intelligence Act (AI Act, Art. 50). Do not remove these marks.

On the film or the creator’s profile, choose Report and pick a reason. A person on our team reviews the report within 24 hours. We do not reveal your identity to the creator, except where strictly necessary, for example for a copyright claim. You can also report by e-mail to support@pombu.tv with a link to the content.

On the creator’s profile, choose Block. Their films will no longer be shown to you. You can unblock them at any time.

Send to support@pombu.tv a link to the content, an explanation of why you consider it illegal or infringing your rights, your name and e-mail, and a statement that you are providing the information in good faith. More in the Terms of Use, section 13.

In the app, open Library → Profile and settings → Delete account. This deletes the account and your personal data, and we remove your published films from Pombu. Unused credits are forfeited. If you cannot sign in, write to us from the e-mail you use on Pombu.

Write to support@pombu.tv from the e-mail of your account. We will send you a copy within one month at the latest. More in the Privacy Policy.